The Poison Spyder Customer Service Team
is ready to help you with any questions you might have about our products, placing an order, order or shipping status, or any other question or comment you may have. You can reach Poison Spyder Customer Service at 800-776-0767 or by emailing [email protected]
SHIPPING & RETURNS
Time To Ship
All orders placed before 3pm pacific standard will be processed same day and will ship within 7-10 business days. If there is a delay or back order our sales team will update you with an estimated time of arrival. Please feel free to contact us for an updated ETA on parts before placing your order.
While we try our best to adhere to these policies, as a small shop variances can occur, in which case we apologize but accept no liability.
Choice of Shipper
Depending on the size and weight of the product, Poison Spyder Customs may, at its discretion, opt to use United Parcel Service, the United States Postal Service, or any other parcel shipper, truck freight or less-than-load shipping company, regardless of whether any specific shipping company was specified at the time of purchase. We maintain this flexibility of choosing shippers due to the great price variances from shipper to shipper, for packages of specific size, weight, etc. Whenever possible, you will be provided with a tracking number for your shipment via email or by calling Poison Spyder Customs.
Items Damaged In Shipping
Items damaged in shipping are the responsibility of the shipping company. However, as a valued Poison Spyder customer, we will work diligently with you to file any claims for damage during shipment. Shipping damage that is due to inadequate packaging are the responsibility of Poison Spyder, and we will of course cover any damages once our liability is established.
Missing Items Or Incorrect Quantities
Please check the contents of your packages immediately upon arrival, and call Poison Spyder Customs immediately to report any missing items, incorrect items, incorrect quantities, etc. We know from first-hand experience that many times we purchase a part for a Jeep project, then leave it on the shelf for months until we're able to get to that phase of our build. That's fine, but please still open the box and check the contents immediately. We can not honor claims for mis-counted or mis-packaged items months after the item was shipped.
Poison Spyder Customs Limited Warranty
Poison Spyder Customs™ warranties all of the products we sell and distribute for one (1) year from the date of sale. These products will be free from defects in material and workmanship under normal installation, and use. Due to the intended use the powder coat finish is warranted for ninety (90) days. The finish warranty will not cover a product if it has been damaged in any way. Warranty is limited to repair or replacement. Poison Spyder Customs™ does not offer any type of labor or shipping allowance and all warranty claims are subject to inspection by Poison Spyder Customs™.
At the discretion of Poison Spyder Customs™, the products in question can be repaired or replaced when found defective. Prior to any replacement or repair, written authorization must be obtained from Poison Spyder Customs™. Failure to contact us prior to having warranty work preformed will immediately void all applicable warranties; and it is then the sole responsibility of the customer to remit any payment incurred.
The warranty expressed above is the sole warranty of Poison Spyder Customs™, and any other expressed or implied warranties are hereby specifically excluded and disclaimed