Aesthetically you will love how it looks but every time you go over a bump it rattles and it will drive you nuts. Disappointing to see negative review regarding customer service. When I buy a new jeep, I'll go with another brand that treats customers well.
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Bad customer service
December 18, 2020
Reviewer:
Jacob Jones from Bakersfield, CA United States
The product is great however the customer service is horrible. I need a replacement nylon bushings and can't find a part number anywhere. I contacted customer service and Mr Alex Shear will do nothing to help and is horribly rude. I don't ever give bad reviews but in this case nobody should have to deal with a company representative that conduct business like Alex.
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Great bumper with a terrible license plate holder
December 15, 2020
Reviewer:
Anonymous Person from Slidell, LA United States
The bumper is very nicely made, everything installed perfectly. Have been running the tire carrier & bumper for almost a year now with 35's. There is not even a hint of wear in the hinge system and is very quite. My only complaint is the license plate mounting is a real pain to attach and remove. The plate holder mounts with two bolts to a piece of \_/ shaped channel. The holes are slottted but it is hard to get your hand between the holder and the tire. Also the angle of the channel only allows for a wrench to be used. If it was opened up a bit perhaps you could use a socket. I run PS everything on my JK, this is the only part that seems not well thought out. It makes it difficult to access the spare tire if needed. I think I will eventually modify maybe with a latch that cams over center and have it re-powder coated.
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Horrible Customer Service for purchased product
June 22, 2020
Reviewer:
Alyssa Neider from Middleton, WI United States
I bout this because of the reviews. I got my items. I hired a mechanic to install everything. I had more than 2 parts missing from the tire carrier box. I contacted poison spyder directly. They told me in order to send me the part if I had to verify the purchase, take pictures of the parts and what was already installed and email it. I ended up having to buy one of the parts from Amazon because they were not helpful and customer friendly. They said it could take a week to ship after they receive my request for the parts I needed. They would not provide a tracking number for the parts being shipped. The customer service was awful. The instruction manual was basically useless as well.
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Solid Bumper/Carrier!
July 22, 2019
Reviewer:
Rob Phillips from Indianapolis, IN United States
Purchased this bumper about three years ago. I have to say, it's been solid. Well built bumper, made right here in America. Installation was fairly straight forward. Operation is smooth and easy to in and out of, just like stock, but without the shack and rattle.
Got the Rock Brawler on the front too! Love'em both. Now, Just need the flares...
Poison Spyder THANKS for making my rearend look so SEXY!
Poison Spyder urges our customers and ALL 4x4 enthusiasts to join the fight to keep our trails open, and maintain public access to public lands! Please join and support these organizations as well as your local clubs and land-use advocacy groups.